We have a no refund policy. If you purchase a personal training, nutrition program, or other package and are unable to complete the package due to illness or extenuating circumstances, Fit Responder has the right to deny or grant putting your training or prep on hold for the remaining time at a later date.

Suspension

You may suspend or “pause” your Fit Responder membership for a maximum of 4 weeks, due to holiday, work, illness or other circumstance. You must provide written notification of your suspension outlining the exact dates of the suspensions at least 14 days before the period requested. A backdated request cannot be made. A Suspension request may incur an administration fee.

Cancellation / Termination

You may cancel your Fit Responder membership under the following conditions:

Termination During the Program Duration.

This agreement remains in place for the duration of your program with Fit Responder.
The payment schedule or fees which you pay to Fit Responder reflects your contracted Program Duration and is endorsed in this Agreement. If you choose to terminate this contract
before the end of your Program Duration, you must notify us in writing by email to Ted@fitresponderfitness.com and are liable for the full balance of the Program Duration term.

Permanent Sickness or Physical Incapacity

Fit Responder requires a written request for termination advising the nature of the illness or physical incapacity outlining specifically how this prevents you from utilizing the Fit Responder 
services or adherence to the Fit Responder program.

Fit Responder requires a medical certificate stating you cannot utilize Fit
Responder services due to the illness/incapacity

Termination by Fit Responder: At any time, Fit Responder can terminate your
membership and this agreement immediately by giving you notice in writing if you:

Fail to pay fees liable to be paid under this agreement;
b. Failing to adhere to the guidance included in the program offered;
c. Failing to adhere to the nutritional and exercise accountability program.
d. Failing to communicate with Fit Responder coaches.

(b) The right to terminate on these grounds is exclusively reserved for Fit Responder. If we do not terminate your agreement, we are still entitled to recover our costs and losses under
this agreement.

Early Termination Fee
You are liable to pay a $750.00 early termination fee to Fit Responder in the event you elect to terminate the program prior to term.